- Service
- Service Locator
- Parts
- Residential Products
- Non-Commercial Use
- Garland Clamshell Training
- Garland Non-Clamshell Training
- Garland Induction Training
- Warranty
- Claims Processing System
Factory Service Locators
Access our factory trained and certified network of service partners who can assist you with all of your service needs.Contact Parts and Service
Before calling for parts or service, please have your model and serial numbers ready. This information is included on the product identification plate, or "rating plate" affixed to the appliance. If you need help locating the rating plate on your appliance, click here to download a document (PDF) that lists Garland and US Range rating plate locations.Welbilt KitchenCare®
www.wbtkitchencare.com
Garland Service Team, Canada
www.garlandcanada.ca
Service Outside of the USA and Canada
www.welbilt.com/Our-Locations​
Password Protected Documents
Click Here to LoginGlobal Inventory of Genuine OEM Parts
Garland designs products part by part, putting each component through rigorous tests and certifications. Rest assured that our genuine Garland parts will keep your equipment operating safely and efficiently. Our goal is to provide reliability to your business through our offering of genuine OEM Parts.Our Factory Authorized Servicers use ONLY Original Equipment Manufacturer (OEM) parts when servicing your equipment. This means that replacement parts are the ones designed specifically for your Garland equipment, ensuring warranties remain intact and your equipment functions properly when the replacement part is installed.
Our Garland factory, along with our Distribution partners and local Factory Authorized Service providers, have genuine Lincoln replacement parts on-hand and ready to ship when they are needed.
Garland Residential Products
In 1991, Garland, a leader in the commercial cooking industry for over a century, launched its line of residential ranges, engineered to offer all of the performance benefits of its legendary commercial ranges in a product designed specifically for use at home. In 1999, this product line was discontinued and Garland curtailed its sales of residential cooking products. If you are the owner of one or more Garland residential products, you may still obtain replacement parts by contacting ADCO Parts Center by using the contact numbers and links below:Toll Free: 877-873-2333
E-Mail: garland@adcoservice.com
Website: www.adcoservice.com
POLICY:
Commercial Products in Non-commercial Applications:
Please note that Garland Commercial Industries, LLC / Garland Commercial Ranges Ltd. [hereinafter known as Garland] does not recommend or authorize the use of any Garland, U.S. Range or SunFire branded products (“Garland Products”) in any non-commercial application, including but not limited to residential use (“Non-commercial Applications”). Garland will provide neither warranty protection nor service of any kind for any Garland Products where used in Non-commercial Applications.
The use or installation of Garland Products in Non-commercial Applications renders all warranties, express or implied, null and void. This includes any responsibility for damage, costs and legal actions resulting from the use or installation of any Garland Products in any non-commercial setting.
In certain cases, use or installation of any commercial unit in a Non-commercial Application may also violate local building codes, safety standards, fire regulations and insurance coverage.
In the event that Garland Product is installed in a Non-commercial Application, Garland is not and will not be responsible for any of the following:
- New product warranty provisions as detailed in appropriate warranty documents. The standard warranty is immediately null and void.
- Technical advice or support.
- Provision of warranty or any form of after market service and/or parts.
- The supply of any additional technical or service related materials that would aid and abet the installation, use, service or repair of a Garland Product in such an application.
Garland does not allow or authorize any of its authorized service agents, or their sub-agents to install a Garland Product in a Non-commercial Application. Authorized parts dealers and sub-agents are not authorized to sell or make available parts to any party who may have a Garland Product in a Non-commercial Application.
Garland will not make any exceptions or waivers under this policy. This policy applies to all parties associated with the sales, service, maintenance and parts distribution or redistribution for Garland.
Commercial units in Non-commercial Applications
Please note that Garland Commercial Industries / Garland Commercial Ranges Ltd. [hereinafter known as Garland] does not recommend or authorize the use of any Garland, U.S. Range or SunFire branded products (“Garland Products”) in any non-commercial application, including but not limited to residential use (“Non-commercial Applications”). Garland will provide neither warranty protection nor service of any kind for any Garland Products where used in Non-commercial Applications.The use or installation of Garland Products in Non-commercial Applications renders all warranties, express or implied, null and void. This includes any responsibility for damage, costs and legal actions resulting from the use or installation of any Garland Products in any non-commercial setting.
In certain cases, use or installation of any commercial unit in a Non-commercial Application may also violate local building codes, safety standards, fire regulations and insurance coverage.
In the event that Garland Product is installed in a Non-commercial Application, Garland is not and will not be responsible for any of the following:
- New product warranty provisions as detailed in appropriate warranty documents. The standard warranty is immediately null and void.
- Technical advice or support.
- Provision of warranty or any form of after market service and/or parts.
Garland does not allow or authorize any of its authorized service agents, or their sub-agents to install a Garland Product in a Non-commercial Application. Authorized parts dealers and sub-agents are not authorized to sell or make available parts to any party who may have a Garland Product in a Non-commercial Application.
Garland will not make any exceptions or waivers under this policy. This policy applies to all parties associated with the sales, service, maintenance and parts distribution or redistribution for Garland.
Clamshell Service Training
Welbilt KitchenCare offers online training programs located on Branded Websites. These programs are often pre-requisites to attend our Level III Training. Click on any of the links below to begin the online training session.Please Note: You may need Adobe Acrobat Reader and Flash Player to view these documents.
Adobe Acrobat Reader
Adobe Flash Player
Articulate Mobile Player (Itunes)
Articulate Mobile Player (Google Play)
XPress Grills
McDonalds Clamshells
The XPress Grill’s upper and lower grill plates cook both sides simultaneously, reducing cook times by up to 50%. The precise temperature controls ensuring food is cooked to appropriate core temperature ensuring operators achieve consistent quality and food safety. Plus, rapid recovery and rapid pre-heat features save energy by allowing the griddle to cool between peak periods.
The McDonalds Clamshell Grills are specifically for McDonalds. The dual sided cooking surfaces, cook both sides simultaneously; reducing cook times by up to 50%.With precise temperature control. To take this training you must be an authorized personal / technician. Click on Registration Button and log into Clamshell Portal through Grill PM Certification System once inside click on Literature & Documentation scroll to – Pearl Link click on PDF - ME and MG Grill training and follow Steps to continue.
Non-Clamshell Service Training
Warranty Downloads
Our current Warranty statements are available for download.Should you have any questions regarding your unit, parts and warranty, please contact one of our Service Teams.
Download Current Garland/US Range Limited Warranty for USA (PDF)
Induction Products Only: Download Current Garland Limited Warranty for Induction Products (PDF)
Induction Products Only: Download Additional Warranty Information for Induction Products (PDF)
Claims Processing System (CPS)
NOTE: The CPS is used only for claim submission for service work already performed by an authorized servicer, not for requesting service on Welbilt equipment. If you need to request service please contact the local Welbilt authorized servicer or distributor.
To access the CPS click here.
You must be issued a username and password before you can access the system. Please, email kc-fsg-administration@welbilt.com to request access and include the brand(s) for which you need to submit a claim.
Frequently Asked Question
Refer to FAQ's to view a few questions that we receive regularly from some of our users.